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Critical Communications

Control your critical communications with ease 

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Billions of critical communications documents are produced each year in the U.S. alone. 


Our Critical Communications solutions enable you to produce regulated, customized or personalized documents accurately with start-to-finish tracking and reporting. Choose one of three vendor-neutral software platforms to match your mail volume and other requirements for PDF and/or AFP datastreams: RICOH ProcessDirector, RICOH ProcessDirector Express or RICOH TotalFlow DocEnhancer. 


Produce jobs without a hitch


Streamline output management with centralized control. 

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When you're working with regulated, customized or personalized documents, you can't afford mistakes or delays. Our vendor-neutral Critical Communications solutions deliver the clockwork-like precision you need to produce jobs on schedule.

  • Monitor and control jobs using a single, web-based graphical user interface (GUI).
  • View jobs in the GUI to verify content, identify pages, and search for and reprint jobs.
  • Balance and shift workloads as needed, with support for both cut sheet and continuous feed printers.
  • Handle PDF and/or Advanced Function Presentation™ (AFP™) jobs natively, no transforms required.

Thinking about outsourcing print and mail? Check out our Production Print and Mail solution, which lets you print your way — onsite or offsite.


Know that every document is accurate


Track each document and generate reports for compliance and other purposes.


You have little to no margin for error when handling sensitive information. That's why we offer affordable barcode scanners with our solutions, so you can track every document from start to finish. With our tracking and compliance capabilities, you and your customers can feel confident that each one is produced accurately and efficiently: 

  • Check document status with simple verification reports.
  • Produce audit-ready reports that provide details on jobs, documents and system users.
  • Break down large jobs into individual documents that you can manipulate to speed up production.
  • Reprint documents automatically if a sorter jams or another issue affects one or more documents.

Be better prepared for emergencies. It's business as usual with our Print and Mail Continuity solution.

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Automate whenever and wherever possible


Reduce human errors, reduce costs and manage deadlines and service level agreements. 

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By automating manual tasks and processes, you can reduce costly human errors — and reach the finish line more quickly. Our workflow automation capabilities put a new spin on control and flexibility:

  • Manage deadlines with job checkpoints and work-step duration times.
  • Index print-ready PDF files so you can make logic-based workflow decisions, automate reprinting and more.
  • Edit print-ready PDF files and fly through last-minute changes: mask content, add text and barcodes or replace images.
  • Keep or change finishing and media settings at the moment you send jobs to our cut sheet devices or those from other manufacturers.

Streamline your mail handling


Maximize postal discounts with electronic presorting, address cleansing and more. 

Combine manual tasks, manual mail-handling processes and bad addresses and you've got a recipe for high postal costs. Instead, drive down your mailing costs with the automated postal optimization capabilities in our Critical Communications solutions:

  • Qualify for postal discounts by presorting mail electronically before you print it.
  • Avoid wasted postage by identifying and extracting address information from jobs and sending it to third-party postal software for cleansing, suppression and sorting.
  • Use RICOH ProcessDirector or RICOH ProcessDirector Express with third-party software to expedite mail hygiene. Pull address information out of jobs and put back the correct information automatically.
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See more on our solutions

  • Production Print and Mail

    Get the right personnel and processes in place to carry out print and mail your way, onsite or offsite.                                                            

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  • Marketing Communications

    Get a customized communications service with professional services, web-based portals or storefronts, and ongoing support.                                   

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  • Print & Mail Continuity

    Avoid business slowdowns following a disaster and carry on with printing, emailing, faxing, mailing and e-presentment.                                        

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