Vulnerability Disclosure Policy

Summary

The purpose of this document is to outline the terms and conditions under which we will pay bounties; for ethically reported bugs.


Policy

Keeping user information safe and secure is a top priority and a core principle at Ricoh. We welcome the contribution of external security researchers and look forward to awarding them for their  invaluable contribution to the security of all Ricoh employees and users.


Rewards
Ricoh provides rewards to vulnerability reporters at its discretion. Our minimum reward is $50 USD. Reward amounts may vary depending upon the severity of the vulnerability reported and quality of the report. Keep in mind that this is not a contest or competition. Below listed are the usual rewards for vulnerabilities affecting the key Ricoh applications and products.


Severity

Critical

High

Medium

Low

Bounty

$1,000

$500

$100

$50

 

These values are indicative, and we reserve the right to determine the amount or even whether a reward should be granted or not. We typically reward lower amounts for vulnerabilities that require significant user interaction. We also might pay higher rewards for clever or severe vulnerabilities.

 

Applications in Scope
Externally facing Ricoh websites/solutions and currently supported Ricoh products are in scope. Acquisitions are typically not in the scope of this program. We may still reward anything with significant impact across our entire security posture, so we encourage you to report such bugs via this program.

 

Eligibility and Responsible Disclosure
To promote the discovery and reporting of vulnerabilities and increase user safety, we ask that you:

  • Share the security issue with us in detail;
  • Please be respectful of our existing applications. Spamming forms through automated vulnerability scanners will not result in any bounty or award since those are explicitly out of scope;
  • Give us a reasonable time to respond to the issue before making any information about it public;
  • Do not access or modify our data or our users’ data, without explicit permission of the owner. Only interact with your own accounts or test accounts for security research purposes;
  • Contact us immediately if you inadvertently encounter user data. Do not view, alter, save, store, transfer, or otherwise access the data, and immediately purge any local information upon reporting the vulnerability to Ricoh;
  • Act in good faith to avoid privacy violations, destruction of data, and interruption or degradation of our services (including denial of service); and
  • Otherwise comply with all applicable laws.

We only reward the first reporter of a vulnerability. Public disclosure of the vulnerability prior to resolution may cancel a pending reward. We reserve the right to disqualify individuals from the program for disrespectful or disruptive behavior.

 

We will not negotiate in response to duress or threats (e.g., we will not negotiate the payout amount under threat of withholding the vulnerability or threat of releasing the vulnerability or any exposed data to the public).

 

Out-of-scope Vulnerabilities
The following issues are outside the scope of our rewards program:

  • Our policies on presence/absence of SPF/DMARC records.
  • Password, email and account policies, such as email id verification, reset link expiration, password complexity.
  • Lack of CSRF tokens (unless there is evidence of actual, sensitive user action not protected by a token).
  • Login/logout CSRF.
  • Attacks requiring physical access to a user's device.
  • Missing security headers which do not lead directly to a vulnerability.
  • Missing best practices (we require evidence of a security vulnerability).
  • Self-XSS (we require evidence on how the XSS can be used in an attack).
  • Host header injections unless you can show how they can lead to stealing data.
  • Use of a known-vulnerable library (without evidence of exploitability).
  • Issues relating to buggy non-Ricoh software.
  • Reports from automated tools or scans.
  • Reports of spam (i.e., any report involving ability to send emails without rate limits).
  • Attacks that require attacker app to have the permission to overlay on top of our app (e.g., tapjacking).
  • Vulnerabilities affecting users of outdated browsers or platforms.
  • Social engineering of Ricoh employees or contractors.
  • Any physical attempts against Ricoh property or data centers.
  • Presence of autocomplete attribute on web forms.
  • Missing cookie flags on non-sensitive cookies.
  • Reports of insecure SSL/TLS ciphers (unless you have a working proof of concept, and not just a report from a scanner).
  • Any access to data where the targeted user needs to be operating a rooted mobile device.
  • Any report about DLL hijacking without demonstrating how it gains new privileges is also out of scope.
  • Any report about how Ricoh solutions can be used to serve malware.
  • Content spoofing vulnerabilities (where you can only inject text or an image into a page) are out of scope.
  • We will accept and resolve a spoofing vulnerability where attacker can inject image or rich text (HTML), but it is not eligible for a bounty. Pure text injection is out of scope.
  • Ability to share links without verifying email.
  • Absence of rate limiting, unless related to authentication.
  • Reflected File Download vulnerabilities or any vulnerabilities that let you start a download to the user's computer are out of scope.
  • IP/Port Scanning via Ricoh services unless you are able to hit private IPs or Ricoh servers.
  • Devices (ios, android, desktop apps) not getting unlinked on password change.
  • Hyperlink injection or any link injection in emails we send.
  • Creating multiple account using same email is also out of scope.
  • Phishing risk via unicode/punycode or RTLO issues.
  • Being able to upload files with wrong extension in chooser.
  • Editable Github wikis.

Notes on SSRF Submissions
Before submitting an SSRF report, please ensure that the response you are receiving is neither:

  • reset
  • HTTP/1.1 403 Forbidden

Either of these responses usually indicate that your request was blocked and is not a valid SSRF.


Consequences of Complying with This Policy
We will not pursue civil action or initiate a complaint to law enforcement for accidental, good faith violations of this policy. We consider activities conducted consistent with this policy to constitute “authorized” conduct under the Computer Fraud and Abuse Act. To the extent your activities are inconsistent with certain restrictions in our Acceptable Use Policy, we waive those restrictions for the limited purpose of permitting security research under this policy. We will not bring a DMCA claim against you for circumventing the technological measures we have used to protect the applications in scope.


If legal action is initiated by a third party against you and you have complied with Ricoh’s Bug Bounty policy, Ricoh will take steps to make it known that your actions were conducted in compliance with this policy.


The Fine Print
You are responsible for paying any taxes associated with rewards. We may modify the terms of this program or terminate this program at any time. We will not apply any changes we make to these program terms retroactively. Reports from individuals who we are prohibited by law from paying are ineligible for rewards. Ricoh employees and their family members are not eligible for bounties.


Exceptions
Except as otherwise stated, there are no exceptions to this policy.


Procedure Retention Period: Permanently, or until superseded.


Revision/Review Cycle: Annual


Note that this policy/procedure can be revised at any time by the owner or other authorized party. The time period noted here established the maximum time that can elapse since issue date before the procedure is at least reviewed for accuracy and relevancy.

 

Revision Date: 05-2020